HeartWise Therapy
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​             Frequently Asked Questions

When should I see a therapist?

If you are feeling overwhelmed with difficult emotions, feeling stuck, unsure how to move forward, therapy might help you. If you are feeling suicidal, confused, or afraid, therapy might help you. If you are on this page, I'm guessing there is something that led you here, some reason you feel like you need a little help, guidance, or support. Therapy might help you!

What happens during the free consultation?

You get to know me! You can tell me a little bit about what’s bringing you to therapy, and you are free to ask me any questions. I will also tell you a little bit about my therapeutic approach, and you can decide if it’s a good fit for you. I will ask you if you’d like to schedule an appointment, or if you’d prefer that I give you a few other names. Remember, you are interviewing me as much as I’m interviewing you! It’s OK if it seems like we aren’t a good fit, it won’t hurt my feelings at all! If you are seeking therapy, I want to support you in finding the right person who you can connect with and make real progress, even if it’s not me!

How long does therapy take?

My sessions are approximately 50 minutes long. In terms of how many sessions you will need, that is really contingent upon what you are facing. My goal is always to work myself out of a job! I want to give you realistic and accessible tools that work, so you feel confident in your ability to cope with whatever comes your way, without me.

What can I expect to achieve in therapy?

That’s up to you! We will work together to set goals in therapy, and regularly review these goals to ensure you feel confident that therapy is moving you toward those goals. Sometimes things happen and we have to adjust those goals or set new ones, and that’s OK. The most important thing to remember is that you are in control of your well-being, even if it doesn’t feel that way right now. I’m here to empower you to meet your therapy goals so you can feel confident in your own ability to manage your emotions and your life. 

Do you accept insurance?

I do not accept insurance for a number of reasons, but the short answer is that our current health care system is not designed with the patient or the provider in mind, and I cannot support that. I am able to provide a Superbill to my clients so they can request reimbursement. Even within the same insurance company, there are hundreds of plans, so you will need to call to make sure your plan allows for out of network providers to submit Superbills. 

What are your fees?

My fees are $150 per session for individual, $180 per session for couples or co-parent counseling. 

What forms of payment are accepted?

In order to move forward in therapy, you must have a credit card on file. You can request not to have that card charged, and use Venmo instead. At this time, I am only providing telehealth services. Once the restrictions due to COVID have been lifted, and I feel we can safely see each other face to face, cash payments will also be accepted. 

What is your cancellation policy?

I ask that you cancel prior to 48 business hours before your appointment. This means if you have an appointment on Monday at 8am, you would need to contact me to cancel prior to Thursday at 8am. I do understand that unexpected things happen that can prevent you from attending your appointment. Please contact me if this happens, and we can figure something out. If you don’t contact me, and just don’t show up for your appointment, you will be charged the full fee of the session.

How often do I need to attend sessions?

This is entirely up to you! Often people start with weekly or twice weekly sessions, and as their symptoms improve, they slowly reduce the frequency of sessions. Some people are comfortably with attending therapy every other week, and that’s fine too. Let’s discuss what’s going to best support your situation. 

Does what we talk about in therapy remain confidential?

Yes. However, there are a few situations where I am legally and ethically required to break confidentiality. If you state that you are going to harm yourself or someone else, I must break confidentiality for safety reasons. If you tell me about active child or elder abuse, I am required by law to report this to child or elder protective services. If you are a minor under the age of 14, your parents have a right to be updated on your progress or request your records. There are certain legal situations, for example if I am subpoenaed by a judge, that I must break confidentiality. 
 
For co-parenting clients, our process is confidential. Even if you were court-ordered to attend co-parenting, I do not provide reports, updates, or even confirm participation to anyone. When you complete the program, you will be provided with a certificate of completion that you can submit to the ordering or recommending authority.

Do you prescribe medication?

I do not prescribe medication. In order to get medications, you must make an appointment with either your primary care provider, a psychiatric nurse practitioner, or a psychiatrist. If you need medication, please visit my referrals page for a few options for providers who prescribe. 

Do you offer in-person, video, or phone sessions?

Right now, I only offer HIPAA-compliant video sessions. I will conduct a phone session in an emergency, however as a rule, I do not feel phone sessions are sufficient, nor do they guarantee privacy. Due to COVID restrictions, I am not offering in-person therapy, however, this option may be offered at a later date, when it is safe. 
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Online therapy for adults throughout California and Colorado.​
916.474.9325
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Rebecca Love, Licensed Clinical Social Worker (LCSW) verified by GoodTherapy.org
Proud Member of TherapyDen
  • Home
  • About
  • Individual
  • Gender Identity
  • Co-Parenting
  • Contact
  • FAQ
  • Resources